Frequently Asked Questions
Where do you ship from?
We ship from our manufacturing unit in Pune, Maharashtra.
How long will it take for my order to arrive?
All standard orders will be shipped in four to five business days from the day you place your order.
Generally, all orders are received in 3-8 days after that.
How can I track my order?
They send a message on your phone number with the tracking g details that can tracked on their website.
I was not at home when the order arrived. What can be done?
In cases when the receiver is not present at the location, the package gets sent back to us. In case of re-shipping, charges will apply.
Do you offer Cash on Delivery?
No
Can you make custom designs with the prints that are available with you?
We do not make custom designs, however we may be able to add some customisations to our current designs if possible. (length, sleeves and custom measurements)
Can I return a product if I don't like it?
Sorry we don’t accept returns. We only replace items if they are defective or damaged.
I received different product than I had ordered. What to do?
In case your receive a wrong product, please reach us on our Contact Us page or write to us at tome.outfit@gmail.com within 24 hours.
We will arrange for a pick up and ship the right product.
Even though we check each product while shipping, it’s only human to make mistakes.
Can I exchange a product if I have size issues?
We don’t exchange or return. We make everything on order and you’re free to give us your measurements and we can make it accordingly.
I received a damaged product. What to do?
In case your receive a damages product, please reach us on our Contact Us page or write to us at tome.outfit@gmail.com within 24 hours.
Please share photos and videos.
We will then arrange for a pick up and ship a new product.
An item is missing from my order. What to do?
Please reach us on our Contact Us page or write to us at tome.outfit@gmail.com within 24 hours. There’s a possibility that a part of your order was shipped on a different day or there was a mistake while packing from our side.
What are the modes of payment for purchasing on ToMe?
We accept the following modes of payment:
Debit/credit cards or net banking of all major banks
Phone pe, Google Pay